Refund & Cancellation Policy

Last updated October 30, 2026

Cancel anytime

All EpisodeEngine plans are month to month with no contract. To cancel, email colin@getepisodeengine.com from the address on your account. Your cancellation takes effect at the end of your current billing month, you will not be charged again, and we will finish any episodes already covered by that month.

Satisfaction guarantee

If a delivery is not right, tell us and we will revise it, usually the same day, at no extra cost.

Refunds

• First month: if you are not satisfied with your first delivery and we cannot fix it, email us within 7 days of that delivery for a full refund of your first month.
• Charges with no work started: if you are charged for a month and we have not yet started on any episode for that month, you can request a full refund.
• Otherwise, payments for months already in progress are not refundable, because the work for them has already been done.

Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.

Free samples

Samples are free and never require a card, so there is nothing to refund.

Contact

Billing questions: colin@getepisodeengine.com. We reply within one business day.